Understand exactly what happens to your money at each stage of processing.
| Stage | Status | Refund | Details |
|---|---|---|---|
| Application submitted | Pending Review | 100% Refund | Cancel anytime before we begin processing for a full refund. |
| Application undergoes checks | Under Processing | 100% Refund | Your documents are being verified — still eligible for a full refund. |
| Application filed to government | Submitted to Embassy | No Refund | Once filed with the embassy, government fees are non-recoverable. |
| Visa decision arrives | Approved / Rejected / Requires More Docs | Varies | Refund depends on outcome and AtlysProtect eligibility. Rejected visas may qualify. |
We continuously improve our refund experience. Here's what changed recently.
Refunds are now processed within 5 business days of approval.
Track your refund status live from the Atlys dashboard.
Refund eligibility window extended for government-caused delays.
Real experiences from real travellers who used our refund process.
“Got my full refund within 3 days of cancelling. The process was seamless and I didn't have to chase anyone.”
Rahul Mehta
March 2026
“AtlysProtect saved me when my visa was rejected. I received a refund without any hassle at all.”
Priya Sharma
February 2026
“Transparent policy, transparent process. I knew exactly where my money was at every stage.”
Ahmed Al-Rashid
January 2026
“The refund tracker on the dashboard is a game-changer. Real-time updates gave me total peace of mind.”
Sarah Johnson
December 2025
“Cancelled my application and had the refund back in my account before the weekend. Impressive speed.”
Li Wei
November 2025
“I've used other visa services that hide their refund policies. Atlys is refreshingly upfront about everything.”
Maria Garcia
October 2025
Everything you need to know about refunds on Atlys.
You can request a refund directly from the Atlys app or website. Navigate to your application, tap 'Request Refund', and follow the prompts. Our team reviews requests within 24 hours.
AtlysProtect is our refund protection program. When enabled, it covers your service fees in case your visa application is rejected by the government, ensuring you're not left out of pocket for decisions outside your control.
Refunds are processed within 5 business days of approval. Depending on your bank or payment provider, it may take an additional 3-7 business days for the amount to reflect in your account.
Government/embassy fees are non-refundable once your application has been submitted to the embassy. These fees are charged by the government and are outside of Atlys's control.
If your visa is rejected and you have AtlysProtect enabled, you'll receive a refund of Atlys service fees. Government fees remain non-refundable. Without AtlysProtect, refund eligibility depends on the stage of processing.
Partial refunds may apply if your application has moved past initial processing but hasn't been submitted to the embassy yet. The exact amount depends on the work completed on your application.
If you cancel before your application is submitted to the embassy, you're eligible for a 100% refund. After submission, cancellation does not qualify for a refund as government fees have already been paid.
Once a refund is initiated, you can track it in real-time from your Atlys dashboard under 'My Refunds'. You'll also receive email and push notifications at every stage of the refund process.
Refunds are issued to your original payment method — credit card, debit card, UPI, net banking, or wallet. If the original method is no longer available, our support team will arrange an alternative.
Apply with confidence. Your money is protected at every step of the visa journey.
Start your application